PrimerHaul Store Return & Refund Policy

Return Window

PrimerHaul Store gladly accepts returns made within 30 days of the delivery date. To qualify, every returned item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Non-returnable items:

• Items marked as final sale at checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items harmed by customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from PrimerHaul Store support

How to Initiate a Return

1. Send an email to [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will examine your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where relevant.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined on receipt or may face substantial processing delays. PrimerHaul Store cannot accept responsibility for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once PrimerHaul Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo proof was supplied upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days before the refunded amount appears on your statement, depending on that institution's processing timelines. Original shipping charges are not refundable unless the return results from an error on our part, such as shipping the wrong or a damaged item. PrimerHaul Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please reach out within 7 days of delivery with clear photographs of the problem, your order number, and the details of the issue. We will arrange a replacement of the correct item or provide a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, was damaged in transit, or the issue stems from an error by PrimerHaul Store, customers bear all standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction taken from your total refund amount. For every return caused by a PrimerHaul Store error (incorrect items, shipping damage, or items defective on arrival), we absorb 100% of the return shipping costs, and no deductions are made from your refund.